help you navigate the rocky terrain of Patient Responsibility
Intelligent Solutions for Healthcare Providers
iQuantified Management Services, LLC (IQMS) offers intelligent solutions to the challenges of today’s revenue cycle management. By leveraging technology to enhance recovery efforts while optimizing the customer/patient experience, we are committed to consistently achieving the highest possible returns in the most professional manner.
IQMS is uniquely qualified to become your partner; however, being a good partner is much more than sending you a check at the end of each month. We strive to understand your business expectations to resolve your revenue cycle challenges while concurrently protecting your community image. Our technology, dedication, and experience ensure a successful and enduring relationship.
What differentiates iQMS
from other collection agencies
The proliferation of High Deductible Health Plans is increasing rapidly, thereby increasing the percentage of self-pay dollars in the provider’s revenue mix. Creating a process to maximize the recovery of these dollars becomes critical to the long-term financial viability of the provider. The IQMS leadership team will partner with you to design a customized Revenue Cycle Management (RCM) program that will lead to success.
IQMS is a 100% healthcare RCM company employing patient representatives that have undergone an extensive training program in both healthcare collections and medical billing. Many IQMS clients provide read-only access to their Practice Management System (PMS) to the IQMS staff to ensure maximum efficiency and effectiveness when working with our clients’ inventory.
From the patient’s perspective:
The patient experience at IQMS is very different than most collection agencies. The patient is greeted by an Account Representative who is cordial and empathetic, one who understands that patients did not choose to get sick or injured. This compassion resonates with the patients, creating an environment which maximizes account resolution, limits patient complaints, and protects the client’s community image while maximizing their customer satisfaction scores. Our extended call center hours and online patient payment portal provide additional flexibility and convenience.
- IQMS is a 100% healthcare collection agency that employs experienced healthcare representatives.
- IQMS’s philosophy of compassionate resolution techniques, utilizing consultative methods, will maximize recovery while eliminating almost all patient complaints.
- IQMS’s Early Out team members have certifications in most Practice Management Systems (PMS) and Hospital Information Systems (HIS) to ensure a seamless handoff of your patient accounts. This transparent transition will translate to an extraordinary return on your investment while achieving the highest patient satisfaction scores.
- IQMS’s Legacy Accounts Receivable team consists of a well-versed team of medical insurance representatives and billers who utilize both telephone and online inquiries to help identify and reprocess non-adjudicated, incorrectly denied, and/or underpaid claims.
IQMS provides third-party collection services to healthcare providers. Every account representative is trained and certified in The Fair Debt Collections Practice Act (FDCPA), the Health Insurance Portability and Accountability Act (HIPAA), as well as ACA International’s course, Collection Professionals Essential Collections Skills and Techniques. Our extensive employee training program helps to maximize recovery performance, increase patient satisfaction, and protect your community image.
IQMS offers customizable Early-Out Programs through their sister company Halo AR Management. Early-Out Programs are designed to accelerate cash flow and self-pay recovery by increasing the number of contact attempts during the period from day 30 through day 120, prior to accounts being sent to collections. The Early-Out Program will ensure that only the accounts that need to be sent to collections are actually sent to collections.
IQMS offers Legacy Accounts Receivable Services through a joint effort with their sister company Halo AR Management. Legacy Accounts Receivable programs are a landing place for a health care provider’s aged insurance and patient encounters that need additional expertise and follow-up. Many Legacy clients are providers that have changed billing services, providers that have sold their practices, or providers that need additional resources to assist with their excessive volume that is aging on their AR.
IQMS provides litigation services throughout the United States. We have built a strong, national network of experienced and reputable collection attorneys. Through our partnership with them, we can pursue litigation, if needed. Our effective legal process significantly improves recovery of your receivables.
At iQuantified Management Services, we strive to facilitate communication between service providers and consumers by leveraging technology. By doing that, IQMS enhances recovery while achieving the highest returns in the most professional manner.
What clients say
“As the revenue cycle director for a major billing company in Texas, my responsibilities included making
sure that the aged accounts receivables was recovered in the timeliest manner possible, in the greatest
amount possible. As 2015 drew to a close,I realized my current solution left a lot to be desired. There
were lots of patient complaints with very little money to show for our trouble. That's when I reached out to IQMS.
They were very consultative in their approach to our AR challenges and extremely helpful
with possible solutions. Their whole approach was a breath of fresh air. IQMS quickly became a trusted
partner, whose responsiveness to our concerns was second to none.
Within one year of their engagement, IQMS had increased our Bad Debt recovery by 453% and their
Early Out program increased recovery by 455%. IQMS drove our cash flow on a monthly basis from
$100,000 to over $500,000. And with virtually zero complaints. I cannot recommend IQMS more highly.”
IQMS has developed a team of AR professionals who have the skill and knowledge base to resolve all types of revenue cycle issues. Representative training is one of the essential components required to ensure the overall success of our organization and through ongoing employee training, we are continually upgrading the skill level of our team.